Managed Services
The continuity of IT infrastructure is critically important for efficiency. At BT Konsept, we manage your business’s information technology needs end-to-end, offering reliable, scalable, and proactive support and managed services.
Managed Services
A Reliable and Flexible Approach
With our team of certified experts, we offer a proactive management approach that prevents issues before they arise. Our SLA-based structure ensures transparent service through regular reporting and continuous communication. We create customized support packages tailored to your needs — from full-time to on-call, remote or hybrid models.
Our End-to-End IT Managed Services
Help Desk Services, Remote and On-Site Technical Support, Infrastructure Monitoring and Proactive Intervention, Patch and Update Management, Backup and Disaster Recovery, IT Asset and Inventory Management
Your IT Operations with Managed Services
Streamline and Reduce Your Costs
With the managed services we provide through our certified teams, you can run your IT operations more efficiently, with greater control and lower costs. While ensuring the continuity of your infrastructure, we enable you to focus your resources on your core business.
Help Desk
Within the scope of this service, which centrally addresses end-user requests, incidents, requests, and informational processes are recorded; fast and solution-oriented support is provided through channels such as phone, email, or remote access.
Remote and On-Site Technical Support
Immediate intervention via remote connection enables quick resolution of issues. When necessary, hardware and software-related problems are resolved on-site with the support of the technical team.
Backup and Disaster Recovery
Data is regularly backed up, and recovery scenarios are tested to ensure systems can be quickly restored in the event of a disaster.
Patch and Update Management
System updates are performed at scheduled intervals without disrupting business continuity. Patch plans are created to address security vulnerabilities, and system compatibility and testing processes are meticulously monitored.
IT Asset and Inventory Management
Hardware, software, and license information is kept up to date, inventory reports are prepared, and the lifecycle of IT assets is regularly monitored.
Infrastructure Monitoring and Proactive Intervention
Infrastructure components such as servers, network, and security devices are monitored 24/7. Early warning and automated intervention systems ensure uninterrupted service against potential issues. Additionally, capacity management and performance analyses are conducted.